Legal · terms
Terms.
These site terms govern public use of lumetrax.com. Final commercial terms — Master Subscription Agreement (MSA), Data Processing Addendum (DPA), Statement of Work (SOW) — execute under NDA at the appropriate point in the engagement.
Final-form terms ship with launch. The substance below is the policy as it stands today.
Acceptable use of this site
The marketing content, downloadable resources, and forms on this site are provided for informational purposes related to evaluating LumeTrax® as a platform vendor. Don't republish content without attribution; don't scrape the site for purposes inconsistent with that intent.
Trademarks
LumeTrax is a registered trademark. Vendor names referenced on this site are the property of their respective owners; no endorsement or partnership is implied unless explicitly stated.
Sample reports and downloadable resources
Sample deliverables are anonymised and use synthetic numbers — no real customer name, no real client logos, no real figures. Methodology and structure are real. Resources are provided as-is for evaluation; reproduction beyond evaluation requires written permission.
Data neutrality — verbatim
The seven commitments below appear in the customer DPA / MSA verbatim. They are contractual, not aspirational.
The seven commitments.
- 01Customer data belongs to the customer.
- 02Tenant data is segregated by architecture.
- 03LumeTrax does not share plant-level data with OEMs, EPCs, O&M contractors, lenders, or affiliates unless explicitly authorised by the customer in writing.
- 04Cross-portfolio benchmarking is opt-in and anonymised.
- 05Commercial teams do not access customer operating data except for contracted support, audit, or advisory scope.
- 06LumeTrax does not resell or license customer operating data to any third party.
- 07Where LumeTrax software is installed, Audit & Assurance reports distinguish measured data, calculated outputs, assumptions, and reviewer judgment — sources are not blended.
Limitation of liability (site content)
Site content is provided in good faith. Indicative starting prices, timelines, and scope descriptions are not commercial offers — final pricing and commercial terms are produced through the Core questionnaire and embodied in an executed customer agreement. Reliance on site content for procurement, lender, or insurer decisions should be confirmed against the executed agreement and supporting documentation.
Customer agreement
The MSA, DPA, and SOW templates are available under NDA at the appropriate point in the engagement (typically after the Core questionnaire). Email info@lumetrax.com to start that conversation.
Governing law
Site terms are governed by the laws of the contracting LumeTrax entity's jurisdiction. The customer agreement specifies the governing law and dispute-resolution forum applicable to commercial engagement.
Updates to these terms
Material changes are noted at the top of this page with the effective date. The current version is the one in force.
Status: Final-form terms ship with launch and are jointly reviewed with counsel. The above describes the policy in force today.